Transforming Trauma into Triumph in 911
My life story is filled with trauma, leading me unexpectedly to a career where I help people during their most challenging moments.
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Ryan Dedmon
Jul 153 min read
Are Your Agency's Policies Up to Date?
In almost any industry, policies get regular review and updates but for some reason we struggle with that in 911.
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Ryan Dedmon
Jul 82 min read
My First National NENA Conference
Throughout the week, I attended many sessions, and met some amazing folks at the National NENA Conference.
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Ryan Dedmon
Oct 9, 20235 min read
Be in Someone’s Corner
Imagine a world where everyone is in everyone’s corner, and we all want each other to genuinely succeed.
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Ryan Dedmon
Sep 19, 20236 min read
After September 11th, Where is She Now?
Retired NYPD Captain recalls incident after September 11th and wonders what happened to the baby girl he helped rescue.
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Ryan Dedmon
Aug 29, 20237 min read
Unraveling the Intricate Dance Between Culture and the 9-1-1 Staffing Crisis
Delve into the depths of culture and its intertwining relationship with the 9-1-1 staffing crisis.
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Ryan Dedmon
Jul 18, 20235 min read
My Mama’s a 9-1-1 Superhero
All I have ever known throughout my life is my mom working as a 9-1-1 dispatcher and I couldn’t imagine it being any different.
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Ryan Dedmon
Jul 6, 20237 min read
Going Where You’re Called and Walking with the Wise
This was my first experience attending the NENA conference and it truly provided a new outlook to my career.
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Jim Marshall
Jun 23, 20233 min read
Quick Look Back at the 2023 NENA Conference
Thousands of 9-1-1 professionals come together in Texas for the 2023 National NENA Conference.
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Ryan Dedmon
Jun 16, 20235 min read
Taking it to the Missouri State Capitol
Dispatchers in Missouri visit Jefferson City to meet with government leaders at the State Capitol.
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Ryan Dedmon
Jun 7, 20232 min read
Mindbase and 911 Training Institute Announce Partnership to Advance Responder Mental Health
Two 9-1-1 industry leaders have joined forces to advance best practices in supporting the mental health of emergency responders.
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Ryan Dedmon
Nov 23, 20226 min read
Submitting to Present at a Conference? Four Tips to Help You Stand-Out
Four tips to help you stand-out when submitting to speak and present at a conference.
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Ryan Dedmon
Sep 1, 20223 min read
From Dispatching to Law School
Former public-safety dispatcher turned lawyer shares her experiences behind the console that prepared her for law school.
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Ryan Dedmon
Aug 15, 20223 min read
Leave it All on the Court
I am approaching my 5-year mark as a 9-1-1 dispatcher and I'm beginning to see similarities between it and my athletic career.
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Ryan Dedmon
Jul 21, 20222 min read
Beyond the Console Fundraiser Supports Families in Need
Beyond the Console fundraiser, organized by Sumner County 9-1-1 (KS), helps support families in need during the holiday season.
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Ryan Dedmon
Apr 26, 20225 min read
The History of the Florida Telecommunicator Emergency Response Taskforce
Florida TERT is a team of highly trained dispatchers who deploy after major emergencies to provide mutual aid and peer support.
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Ryan Dedmon
Apr 12, 20224 min read
The National Public Safety Telecommunicator Week Challenge
Telecommunicator Week isn’t about big parties, food, or games. It’s about thanking YOU for the job that you do.
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Ryan Dedmon
Apr 9, 20222 min read
For Those Who Wear the Headset: The Thin Gold Line
To the unsung heroes in dispatch communications who answer emergency phone calls and manage radio traffic… we call you, “The Thin Gold Line”
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Ryan Dedmon
Apr 6, 20225 min read
NextGen 9-1-1 Public Education: Engaging Kids Today with Tools They Understand
When this 9-1-1 professional couldn't find any contemporary means to teach kids about 9-1-1, she decided to create and develop her own app.
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