My life story is filled with trauma, leading me unexpectedly to a career where I help people during their most challenging moments.

In almost any industry, policies get regular review and updates but for some reason we struggle with that in 911.

Throughout the week, I attended many sessions, and met some amazing folks at the National NENA Conference.

Imagine a world where everyone is in everyone’s corner, and we all want each other to genuinely succeed.

Retired NYPD Captain recalls incident after September 11th and wonders what happened to the baby girl he helped rescue.

Delve into the depths of culture and its intertwining relationship with the 9-1-1 staffing crisis.

All I have ever known throughout my life is my mom working as a 9-1-1 dispatcher and I couldn’t imagine it being any different.

This was my first experience attending the NENA conference and it truly provided a new outlook to my career.

Thousands of 9-1-1 professionals come together in Texas for the 2023 National NENA Conference.

Dispatchers in Missouri visit Jefferson City to meet with government leaders at the State Capitol.

Two 9-1-1 industry leaders have joined forces to advance best practices in supporting the mental health of emergency responders.

Four tips to help you stand-out when submitting to speak and present at a conference.

Former public-safety dispatcher turned lawyer shares her experiences behind the console that prepared her for law school.

I am approaching my 5-year mark as a 9-1-1 dispatcher and I'm beginning to see similarities between it and my athletic career.

Beyond the Console fundraiser, organized by Sumner County 9-1-1 (KS), helps support families in need during the holiday season.

Florida TERT is a team of highly trained dispatchers who deploy after major emergencies to provide mutual aid and peer support.

Telecommunicator Week isn’t about big parties, food, or games. It’s about thanking YOU for the job that you do.

To the unsung heroes in dispatch communications who answer emergency phone calls and manage radio traffic… we call you, “The Thin Gold Line”

When this 9-1-1 professional couldn't find any contemporary means to teach kids about 9-1-1, she decided to create and develop her own app.