This course provides 9-1-1 professionals with the crucial skills to manage emotional responses, communicate more effectively with individuals in crisis, and foster better mental health outcomes for all involved. By integrating emotional intelligence with crisis intervention techniques, dispatchers will approach each critical incident with a sense of calm, professionalism, and empathy, ultimately improving decision-making and achieving better outcomes. Through this course, dispatchers will gain the confidence and tools to face the emotional challenges of your role, leading to not only more successful responses, but also a more resilient, healthier, and sustainable career.

Survive & Thrive Civilian Response is a dynamic, science-based stress resilience training specifically created for civilian employees at public-safety agencies. This four-hour virtual course empowers civilian employees to confront job-related trauma and build healthier ways to manage stress. This course is designed to meet the unique needs of civilian employees working in crime scene/forensics, real-time crime centers, crime/data analysis units, investigation divisions, or patrol/traffic operations.

Making the transition from peer to supervisor can be one of the most challenging steps in any first responder’s career. Peer to Sup: Essential Supervisor Skills is a two-day interactive course designed to equip new and aspiring supervisors with the tools they need to lead with confidence, clarity, and compassion.

Survive & Thrive is a dynamic, science-based stress resilience training originally created specifically for 9-1-1 dispatchers, but applicable for all first-responders. This two-day interactive course breaks away from the old "suck-it-up" mindset in public-safety, empowering first-responders to confront job-related trauma and build healthier ways to manage stress.

When work and home stress collide, even the best first-responders can struggle. Peer Support helps prevent burnout, boost morale, and remind your team they're not alone. Whether you're starting a Certified Program or just exploring, this course covers the core tools and impact of peer support... because no one should face it alone.