Making the transition from peer to supervisor can be one of the most challenging steps in any first responder’s career. Peer to Sup: Essential Supervisor Skills is a two-day interactive course designed to equip new and aspiring supervisors with the tools they need to lead with confidence, clarity, and compassion.

Stepping into a career as a first-responder is more than learning the procedures — it’s developing the mindset and emotional stamina that keep you standing strong when the job tests you most. The Rookie: GRIT and Resilience for New First Responders is a one-day, interactive workshop designed to help new police officers, firefighters, EMS personnel, and dispatchers build the intangible skills that fuel long-term success.

When and how do you ask a caller if they are considering suicide? What do you do to strategically help the person shift from shutting down? The best answers to these questions are based on current suicidology principles that are customized to the role of 9-1-1 professionals. This course teaches core concepts to help 9-1-1 professionals identify and de-escalate difficult mental states that will help improve the caller’s ability to cooperate, ensuring a safe outcome for all involved.

There has never been a time in the history of public-safety professions in which it is more critically important to build “Mentally Tough, High Morale Teams”. Why? Our agencies and personnel are struggling with unprecedented levels of chronic understaffing amidst increasing, and more complex, demands for service from the public. Poor morale is common among our teams in public-safety who face greater risks of stress-related mental and physical problems. To succeed as a workforce, each team member must do their part in shaping workplace relationships that are positive and respectful.