To see great Pie Graphs showing the combined ratings for this course, click here. Then enjoy reviewing the comments below...
"Finally, I've been in Communications for 30 years and finally, someone got it right! It doesn't matter if you have 30 years or 1 year, the tools that you receive in this class will help you survive and thrive in your dispatch centers. Jim is extremely knowledgeable about 911 and the demands that it puts on its members and you will walk out of his class feeling better about yourself and the situations that you find yourself in on a daily basis."
"This is one of the best courses I have taken. The instructor was well prepared, listened, and encouraged."
"Awesome course! I will definitely recommend it to others."
"[Most helpful to me was] the fact that the conversing and sharing of thoughts, experiences amongst participants is welcomed and encouraged. That with the materials covered, combined, made for eye opening, mind opening options for success."
"Good pace, [Jim is] cognizant of what may be trigger points. Made me feel it was ok to feel emotions and gave me good ideas as to where I can get support."
"It's amazing and interesting to watch you do what you do. Understanding the dynamics and emotions of people is truly a skill. It is like watching the master of a trade, inspiring! Thank you for this class and for teaching us the foundation of being humanists and great listeners."
"I enjoyed learning the science behind our emotions and triggers. I like the idea of choicepoints."
"I have to say this was one of the best training classes. You were born to do this! I'm sure this is going to help me in both work and personal life."
"Great instructor. Very informative and humorous."
"I can't tell you how much I enjoyed this training. Great info given in a very relaxed and comfortable environment."
"I enjoyed all of this class. To be honest, it was refreshing to have an instructor not directly related to the 911 field."
info@911Training.net
On the "original" Survive & Thrive....
“Jim was very down to earth with us. He was informative, honest, funny and insightful. This was an eye-opening class.”
"This class covered communication on a level that I have not seen in a dispatch training program before."
San Luis Obispo Police Department, California
"The instructor was very credible, believable and truly cared about the material and about each of us as people and as professionals. He was very committed and intelligent about the course material."
Paso Robles Police Department, California
“You were very engaging and there was not a dull moment. Your insight as a psychologist and as a brother to a dispatcher gives you a unique outlook on our profession.”
"I appreciate the way this important information is being introduced into government by such a competent instructor."
"...it is totally dispatch oriented, so many other trainings are police based."
"A lot of good information. It's alot to absorb in one day. Make it a two day class." (Note from J. Marshall: this comment has been echoed many times. As a result we created "Survive & Thrive Together". Click here to learn more!)
“This course helped me to realize and appreciate the important things in life. Will help me both in my professional and home life.”
“There are lots of great ideas on diffusing anger and gossip as well as maintaining self-health.”
“For new people it offers information to help from becoming a victim of distress
and/or fatigue and avoid getting hooked into the gossip mill., For veterans offers
the tools to diffuse situations”
“Of all of the stress management classes, this was the most applicable to what we
do!”
“I feel more valued in my job”
