Welcome to the Institute!
We are committed to contributing unique mental health expertise to support the success and personal wellbeing of the nation's 911 dispatch community. 
Thank you for the honor of serving you!


You may have come to our website wondering:
 

That's the right question if you are looking for assurance that you and your dispatch center team will be truly equipped for peak performance.
If you want to manage the most critical calls with confidence, promote healthier relationships in your center, and protect your own mental health, you've come to the right place.

Setting the Standard of Excellence
We specialize in designing curriculum for courses that must be based in trustworthy expertise in mental health. Our courses address Suicide Intervention; Management of complex calls from those with Serious Mental Illness (SMIs); and, Buffering Impacts of Stress and Trauma on Dispatcher Health and Performance & Detoxing PSAP Relationships--two courses: one for frontline dispatchers and one for 911 directors/leaders).

With in-depth input from ENPs, Jim Marshall, MA, has created a menu of outstanding courses noted by dispatchers and 911 leaders as delivering learning experiences of the highest caliber in depth of knowledge, practical value, and participant's desire to apply what they've learned. Read there reviews now, then click the Alumni Speak Up tab for more. To learn more about Jim, read on...
Qualified to Serve You! As a Certified EMDR Therapist (M.A., Clinical Psychology), Jim draws on 25 years of experience in the treatment of trauma, stress reduction, and complex relationship problems. He is quick to acknowledge that he has never sat the console and considers himself a life-long student of 911 (his first teacher being his sister Deborah Achtenberg, ENP). The credential he most highly values is not on his resume': it is the repeated affirmation from dispatchers that "You really get us!". 
                                                                                                                                                                            Each year Jim is entrusted by more of our nation's 911 leaders to come along side them to equip and provide support for their PSAP personnel. T
hroughout Jim's career he has presented as a mental health subject matter expert at the local and national levels and conducted more than 28,000 hours of psychotherapy. Since 2009, while staying active as a psychotherapist, he has devoted his career to applying his clinical expertise exclusively to 911 health and peak performance. To read more, click here.  

The result is good news for you: with more than 2000 emergency telecommunicators trained in his highly acclaimed course, Survive & Thrive in the Emotional Terrain of the 911 Center, the message is resoundingly clear: dispatchers greatly appreciate Jim's down to earth style of teaching, the unusual depth of knowledge he brings to psychologically complex topics, and the useful tools they take home.


And there's more good news: 
Complementary Seats...  To learn about hosting options and benefits click here... 

We hope you'll take a few minutes now to familiarize yourself with the rest of our website. And before you go, would you please leave us a quick note in the Guestbook  to let us know you were here, how this site can best serve you, or to ask questions. 

You can contact
us at: info@911training.net,
explore hosting by calling Deborah at 231.622.1600, or call Jim directly to discuss your PSAP's training needs, the substance of his courses, and his work in the 911 community @ 231.881.1434.Thanks again!

Today is our greatest chance to
learn,
to live in
gratitude,  use our gifts,
encourage and be encouraged,
and to give from what we've received.
Enjoy the day!
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